CannabisBPO designed and executed a program, including both phone and email outreach, to welcome new patients to our client’s brand and assist them with their first purchase. CannabisBPO contact center agents proactively reached out to prospective patients who had not yet registered for a purchasing account within the first 60 days aer their file was [...]
By Marshall Ogen, Vice President of Business Strategy at CannabisBPO Reflecting upon my career, I can point to several individuals that have populated my professional life, some of whom I can only aspire to be like, and others whom I do my best never to emulate. All our journeys possess the polarity of positive and negative [...]
Our client initially engaged CannabisBPO to conduct a survey of patients who had defected in order to understand root causes of customer attrition. And while understanding the cause of patient attrition is valuable, CannabisBPO realized this was a client cost. Therefore, CannabisBPO recommended the survey should be coupled with an ROI driven re-engagement strategy. Our [...]
CannabisBPO is proud to announce that Marvin Washington, retired Super Bowl-winning NFL player, cannabis executive, and serial entrepreneur joined our Community Town Hall in late September. Mr. Washington helped us continue our social justice theme by joining CEO, Dan Berman, for a conversation about cannabis, community, and the creation of social equity opportunities. Marvin [...]
CannabisBPO is happy to announce that our VP of Strategy, Marshall Ogen, is participating as a mentor in Rider University's sociology course examining U.S. Drug Policies through marijuana legalization. The article below was originally published on Rider.edu and can also be found here. As part of an upperclassman course, students at Rider University in New Jersey [...]
CannabisBPO is happy to be one of the partners that will contribute to the "Global Cannabis Town Hall: New Economic Realities" virtual meeting on April 2, 2020. The article below was originally published on Business Wire and can also be found here. WASHINGTON--(BUSINESS WIRE)--Amidst the global COVID-19 outbreak and ensuing cancellation of worldwide conferences, New Frontier [...]
By Peter Pitts, CannabisBPO Advisory Board Member Last week the FDA issued its most recent thinking on CBD: https://www.fda.gov/news-events/press-announcements/fda-advances-work-related-cannabidiol-products-focus-protecting-public-health-providing-market Under the title, “FDA Advances Work Related to Cannabidiol Products with Focus on Protecting Public Health, Providing Market Clarity,” it was, to anyone paying attention, a regulatory finger-wag to a still-nascent industry that still just doesn’t [...]
By Marshall Ogen, Vice President of Business Strategy at CannabisBPO Post originally featured as a GUEST BLOG for CannaTech: https://www.canna-tech.co/cannatech-sponsors-take-to-the-page/guest-blog-cannabis-bpo-2/ "Think globally, act locally" rings very true for the cannabis industry as cannabis expands online across the globe, a vast number of products are not allowed to be sourced or sold outside of their growing [...]
Stacey Udell Named to CannabisBPO Advisory Board AMERICUS, GA, February 20, 2020 – CannabisBPO, a specialty provider of contact center solutions for the cannabis industry, is pleased to announce the addition of Stacey Udell to the company’s Advisory Board. Mrs. Udell brings experience in business valuation, forensic accounting, economic damages, and litigation support services spanning more [...]
