CannabisBPO designed and executed a program, including both phone and email outreach, to welcome new patients to our client’s brand and assist them with their first purchase. CannabisBPO contact center agents proactively reached out to prospective patients who had not yet registered for a purchasing account within the first 60 days aer their file was [...]

Our client initially engaged CannabisBPO to conduct a survey of patients who had defected in order to understand root causes of customer attrition. And while understanding the cause of patient attrition is valuable, CannabisBPO realized this was a client cost. Therefore, CannabisBPO recommended the survey should be coupled with an ROI driven re-engagement strategy. Our [...]

A company oering a family of topical pain and skincare medications was looking to expand into the independent pharmacy market with a variety of CBD products. The client contracted with CannabisBPO for assistance in getting independent pharmacies to sample their products and to increase product sales. CASE STUDY: CannabisBPO Penetrates the Independent Pharmacy Market for [...]