CannabisBPO designed and executed a program, including both phone and email outreach, to welcome new patients to our client’s brand and assist them with their first purchase. CannabisBPO contact center agents proactively reached out to prospective patients who had not yet registered for a purchasing account within the first 60 days aer their file was turned over to our client by a clinic. If the patient had not yet set-up a purchasing account, agents explained the registration process, assisted them in signing terms & conditions, and helped them get approved for a purchasing account. For all new patients, agents explained their prescription options, pricing, new patient promotion, tax benefits, guided them in making their first purchase, and offered appropriate upsell items.
CASE STUDY: Outsourcing with CannabisBPO Drives Increase in Acquisition Rate and Revenue