Americus, GA – June 7, 2021 – CannabisBPO, a specialty provider of 24/7 multilingual contact center services and solutions for the cannabis industry, announced they are working in cooperation with Zendesk to enhance CannabisBPO’s suite of services.
CannabisBPO is the cannabis industry’s first dedicated outsourced contact center solution. With a unique blend of industry experience and customer strategies, CannabisBPO offers tailored contact center solutions including customer service, sales, technical support, and more.
Zendesk is a service-first CRM company that powers the most innovative companies in customer service. Zendesk makes support, sales, and customer engagement software for everyone, providing personalized, effortless experiences across any channel and device.
“CannabisBPO is excited to have the opportunity to bring the Zendesk suite of CX to our clients and the cannabis industry,” says Marshall Ogen, Vice President of Business Strategy at CannabisBPO. “If we want to continue to grow as an industry, we need to pay strong attention to the roots of the customer journey.”
“We are looking forward to developing the partnership with CannabisBPO,” said Nathan Smith, Director of Partner Sales at Zendesk. “By combining our customer support platform with CannabisBPO’s cannabis industry expertise we will be able to deliver positive customer experiences to our mutual customers.”
As the cannabis industry continues to mature, customer experience (CX) and customer journey will play a key role in differentiation between brands and dispensaries. Both Zendesk and CannabisBPO are focused on services and technology that ensure a positive customer experience which leads to brand and employee loyalty with a positive ROI.
About CannabisBPO:
CannabisBPO is a specialty provider of contact center solutions for the cannabis industry. With locations in Canada and the US, the company offers outbound and inbound contact center services in a 24/7 setting. The company’s core service channels are text, email, mail, phone, chat, and social media for customer service, sales, and technical support projects. They currently provide services to leading LPs, MSOs, regional dispensary groups, device companies, CBD brands, industry conferences, and more. CannabisBPO helps cannabis companies drive revenue and mitigate risks. For more information, visit CannabisBPO.com. Follow us on Facebook, Instagram, LinkedIn, and Twitter.
MEDIA CONTACT:
Kim Christmas
VP of Human Resources & CCO
kchristmas@cannabisbpo.com