Americus, GA – November 9, 2021 – CannabisBPO, Concentra Solutions, Inc., and PharmaCentra, LLC announced that Beth Holt has been appointed Chief Operating Officer of the companies, effective immediately. Beth Holt joined Concentra Solutions as a consultant over a year ago and has made significant process improvements that benefitted both the organization and our clients. We are proud to share that Ms. Holt is joining our sister companies full-time and has been named COO.
Ms. Holt will report directly to Dan Berman, CEO. He says, “Beth understands go-to-market strategy, and customer satisfaction in a way that few executives can aspire to, and she has a proven track record of maximizing the growth potential of a range of businesses for both the organizations she has worked for and worked with – it’s a win-win. Beth will spearhead our already successful team to help our current growth trajectory.”
Ms. Holt brings over thirty years of experience focused on business process outsourcing maximizing the profitability and effectiveness of the business, development of management teams, and growth of client relationships. According to Marshall Ogen, Vice President of Business Strategy, “Beth brings much more than decades of a successful track record in the BPO sector. She understands our organization from multiple aspects. In her professional career, she has been engaged with our organization as a vendor, client, competitor, and consultant. Point being, she understands our process, people, technology, and corporate ethos. She started with us on 3rd base! Beth is one of the best and brightest in the industry. I am honored to have her on our team.”
As the COO of the three operating companies, Ms. Holt will streamline the interactions and operations of each individual company, and how they align together. She will work closely with all the functional areas of our organizations to ensure that we are delivering and exceeding on results, brand promise and ease of partnership. Bill Hockensmith, Vice President of Global Operations says, “Beth has played an incredible role of helping with our operational and client services strategy. I look forward to working in tandem with her to deliver our joint vision for the growth of our organization.”
CannabisBPO is a specialty provider of contact center solutions for the cannabis industry. With locations in Canada and the US, the company offers outbound and inbound contact center services in a 24/7 setting. The company’s core service channels are text, email, mail, phone, chat, and social media for customer service, sales, and technical support projects. They currently provide services to leading LPs, MSOs, regional dispensary groups, device companies, CBD brands, industry conferences, and more. CannabisBPO helps cannabis companies drive revenue and mitigate risks. For more information, visit CannabisBPO.com. Follow us on Facebook, Instagram, LinkedIn, and Twitter.
Concentra Solutions maximizes contact center performance through outsourced BPO and Quality Assurance services with a specialization in compliance and customer experience. With operations in both the US and Canada, including a WFH model, Concentra Solutions drives performance and operational improvements with a strong focus on Customer Journey. For more information, visit www.concentrasolutions.com. Follow us on Facebook, Instagram, LinkedIn, and Twitter.
PharmaCentra is a specialty contact provider with specific industry domain expertise in the pharmaceutical and healthcare sectors. PharmaCentra specializes in pharmaceutical marketing and sales strategies, strategic patient, pharmacy, and physician outreach including clinical trial recruitment, pharmacy locator, tele-detailing, and comprehensive healthcare management strategies. With locations in Canada, the US and work-from-home, the company offers outbound and inbound contact center services in a 24/7 multilingual setting. For more information, visit ww.pharmacentra.com. Follow us on Facebook, Instagram, LinkedIn, and Twitter.